How do queues work in Italy?

Queues in Italy exist but are less rigid than in some countries. People may edge forward, cut in line, or claim they didn’t notice others waiting.

Do Italian shops use ticket systems?

Many public offices, hospitals, and grocery stores use a ticket number system. You take a ticket and wait for your number to be called, but the system is not always perfect.

How should I handle someone cutting in line?

The polite way to handle queue jumpers is to calmly say 'C’ero prima io' (I was here before you). Most people will respect this, and it helps avoid escalating conflicts.

Are there differences in queueing in cities vs small towns?

Yes. In smaller towns, queues are often informal. In big cities, ticket systems and organized lines are more common, but cultural variations still exist.

How to Join a Queue in Italy (2025 Guide)

Queueing in Italy is not always straightforward. Unlike in some countries where lining up in an orderly fashion is seen as a matter of respect, Italians can take a more flexible approach. This sometimes leads to confusion, frustration, or even heated exchanges if you don’t know what to expect.

👉 See our Italian Etiquette Expalined article for more.

Queueing Culture in Italy

The concept of a queue exists in Italy, but it’s not as rigid as in Northern Europe or North America. It’s common to see people edge forward, cut in line, or claim they didn’t notice others waiting. This doesn’t always mean rudeness. Often, it’s just cultural habit. That said, if you’re not assertive, you may find yourself at the back again.

Where Number Systems Are Used

In many public offices, hospitals, pharmacies, and grocery store counters, queues are managed by a ticket number system. You take a paper ticket from a small dispenser and wait until your number is shown on a digital screen or called out.

This helps, but it’s not always bulletproof.

Sometimes machines are out of order.
In smaller towns, clerks may still rely on informal systems.
People occasionally “forget” to take a ticket and try to get served anyway.

Staying alert to your number and politely reminding the clerk if someone tries to skip ahead is normal.

Everyday Situations

Shops and bakeries: Small stores may not have tickets. In these cases, remember who entered before you and assert yourself when it’s your turn.
Bus stops and train platforms: Queueing is usually looser. People crowd near the entrance rather than forming a strict line.
Hospitals and public offices: Even with tickets, expect delays. Bring patience and everything you need for a potentially long wait.

How to Handle Queue Jumpers

If someone tries to cut in front of you, the common Italian response is direct but calm: “C’ero prima io” (“I was here before you”). Most of the time, this is enough to resolve the situation. Avoid escalating into arguments. Queue disputes can quickly become loud in Italy.

Key takeaways

Queueing in Italy is less formal than in some countries, and people may skip lines.
Ticket systems exist in many places but are not always reliable.
Assertiveness matters: politely but firmly indicate your place.
Expect cultural differences at shops, transport, and public offices, and always allow extra time.