Navigating Italian bureaucracy can be overwhelming, especially if you are a foreigner dealing with forms, taxes, or benefits. One of the most useful resources available is the CAF (Centro di Assistenza Fiscale), or Tax Assistance Center. These offices provide help with a wide range of financial and bureaucratic matters, often at little or no cost to the citizen.
👉 For a wider overview of Italy’s everyday systems, see: Italian Bureaucracy and Everyday Life.
What is a CAF?
A CAF is an officially authorized office that supports citizens in fulfilling their tax and administrative obligations. They are recognized by the Italian Revenue Agency (Agenzia delle Entrate) and can certify and submit many types of forms on your behalf.
Their services are not limited to Italians—foreign residents can also use them, making CAFs an essential resource for anyone living in Italy.
What Can a CAF Do for You?
CAF offices handle a wide range of tasks, including:
- Income Tax Declarations (Modello 730 or Modello Redditi) – the most common reason Italians and residents turn to a CAF.
- ISEE Declaration – required to access benefits like childcare discounts, reduced university fees, or public housing.
- IMU and TARI Taxes – guidance and payments for local property and waste taxes.
- F24 Forms – completion and submission of payments for taxes, contributions, and fines.
- Unemployment Benefits (NASpI) – assistance with applications and renewals via INPS.
- Family and Social Benefits – child allowance (Assegno Unico), maternity leave, and other welfare procedures.
In short, if there’s a bureaucratic form you don’t understand, a CAF is likely the place to go.
How to Contact or Visit a CAF
CAF offices are located in nearly every Italian town and city. They may be run by trade unions (patronati), associations, or private groups. To find one near you, simply search “CAF + [your town]” or check the list available on the official websites of large unions like CGIL, CISL, UIL.
Most CAFs allow you to book appointments online or by phone. Walk-ins are possible in smaller towns, but during tax season (spring and early summer) it’s best to reserve ahead of time.
Approaching a CAF as a Non-Italian Speaker
If you don’t speak Italian, visiting a CAF can feel daunting. Here are some tips:
- Bring all relevant documents in order: ID, codice fiscale, rental contract, pay slips, or property deeds.
- Check if staff speak English – in larger cities, some CAF employees do. Otherwise, consider bringing a translator or bilingual friend.
- Prepare simple Italian phrases – even knowing how to say “Ho bisogno di assistenza per l’ISEE” (I need help with the ISEE) can smooth the process.
- Expect patience – staff are used to dealing with complex situations, but clarity on your part makes the process faster.
✅ Key Takeaways
- A CAF is a government-authorized office that helps residents with taxes and bureaucracy.
- They handle tax returns, ISEE, IMU, TARI, unemployment benefits, and more.
- Foreigners can use CAF services, though language can be a barrier—preparation helps.
- Finding your local CAF is as simple as searching your town name online or checking union websites.